How to avoid false success rates and choose the best Data Recovery provider

When you experience a hard disk failure many perform a quick search on Google and find literally thousands of data recovery companies offering the best service, how do you choose?

When you have lost your data, your main objective is to find the best company to recover your data at a price that fits your budget. So how do you decide which company is the best? Most people looking for data recovery will consider the providers success rate as a filtering process. This method of advertising has become quite popular to attract unsuspecting customers.

Many providers like to boast high success rates of over 90%, some advertise to have recovered 98% of jobs received. Is this a true percentage? Who audits the provider to verify these figures? We believe many providers will add exceptions to how they arrive at these numbers which is very misleading to the customer.

No data recovery can achieve such a high percentage success rate unless they:

• Do not include drives that have severe internal damage ie. scratched platters, water or fire damage

• They receive a very low volume of data recovery work with physical failure

In the real world, the average data recovery provider are only able to recover 60% - 80% of hard drives they receive, not 90% plus.

On average VenSys will receive 15% of hard drives that have suffered severe internal damage. The fact is that when the platters are severely scored the magnetic coating loses its unique pattern and can’t be reassembled.

Are data recovery providers lying about their success rate? It depends on what type of jobs they are basing their figures on. If we were to calculate our figures and exclude the following jobs:

• Water or fire damage
• Severe platter damage
• 100% overwritten data
• Multiple rebuilds on RAID Arrays

VenSys would have a success rate on average of 97%. If we were to include the above faults our success rate would be an average of 78%, this percentage does not look promising to the potential customer and may give the impression that you do not have the correct resources.

At VenSys we believe the best solution is to be honest with our customers and let them know that unfortunately it is not always possible to recover the data when the drive has suffered extreme damage whilst maintaining a positive attitude throughout these cases.

Our policy is NO recovery NO fee which means our sole survival is to recover 100% of data from drives that can recovered. This business model means we have to be best at what we do, which is to exhaust every possible recovery option in order to recover your valuable data.

We are registered with several directories including the Disaster Recovery Directory and other directories such as IT Professionals and Free Index.